If a virus has been detected, follow these steps to remove it:  

1) Delete temporary internet files and cookies

  • Click Start > Control Panel (switch to classic view) > double click Internet Options
  • Under Temporary Internet files click Delete Cookies
  • Click Delete Files
  • When prompted, check Delete all offline content
  • Click OK on the Internet Properties window  

2) Verify you have the latest virus definition files

  • Click Start > All Programs > Symantec Client Security > Symantec AntiVirus
  • Click Live Update
  • When complete click Finish  

3) Turn off System Restore

  • Right click on “My Computer”
  • Click Properties
  • Select the System Restore tab
  • Check Turn off System Restore or Turn off System Restore on all drives and click apply
  • You will the receive a warning that all existing restore points will be deleted, click OK

4) Restart your computer in Safe Mode

  • Restart your computer
  • While the screen is still black just before Windows starts to load press F8(If you receive a “keyboard error” re-start the computer and try again)
  • Using the arrow keys select Safemode and press Enter
  • Click Start > All Programs > Symantec Client Security > Symantec AntiVirus
  • Click Scan Computer and select the drive on which the virus was detected, normally C:
  • Click Scan  

5) When complete, turn on System Restore

  • Right click on “My Computer”
  • Click Properties
  • Select the System Restore tab
  • Uncheck Turn off System Restore or Turn off System Restore on all drives and click apply
  • Click Apply > OK  

6) Re-Start computer