Who to Contact  Type of Support  Contact Information
 University Help Desk

MySuffolk portal
Suffolk email
On-campus internet access
Assistance with personal computer 

Location: Sawyer 208
Monday-Friday 8:30am-8:00pm       
Online: Help Desk Request Form
Email: helpdesk@suffolk.edu       
Call: 617-557-2000

Who to Contact  Type of Support  Contact Information 
Residential Computing Services 

Residence Hall Compter Labs
Assistance with personal computers
(e.g., support for malware scans, error)

Location: 150 Tremont St. Sub-Basement
Monday-Friday 10am-6pm
Email: rcs@suffolk.edu
Call: 617-605-2507

Who to Contact  Type of Support  Contact Information 
BlackBoard Support  BlackBoard Student Services  Blackboard 24 Hour Support
Call: 866-886-4861 
Who to Contact  Type of Support  Contact Information 

SBS Office of Technology

CAS Academic Technology

Technology assessment via email or phone for desktop computers; in-person for laptops
Assistance with software packages, such as Coursecast, Collaborate, and Wimba
Computers and equipment in the academic labs

SBS OTM
Location: Sawyer 5th floor
Mon-Fri 8:45am-4:45pm
Online: Submit a support request online
Email: otm@suffolk.edu
Call: 617-573-8524

CAS Academic Technology
Location: Donahue 5th Floor
Mon-Fri 8:45am-4:45pm
Email:cashelp@suffolk.edu
Call:617-557-2002

 

Who to Contact  Type of Support  Contact Information 
University Media Services

Equipment: Portable Digital Audio and
Video Recorders (short-term loans)

Location:UMS Donahue 2nd Floor (215)
Call:617-573-8168
UMS Sawyer 11th Floor (1142)
Call:617-573-8235
Mon-Fri 8:45am-4:45pm

Who to Contact  Type of Support  Contact Information  
Disability Services 

One-on-one support on accessing courses. Walk
through course screenby-screen.

Location: 73 Tremont 7th floor
Mon-Fri 8:45am-4:45pm
Email: Disability Services
Call: 617-994-6820

Who to Contact  Type of Support  Contact Information 
Center for Learning & Academic Success (CLAS)

Academic Coaching (Tutoring, Study
Groups, Academic Skills Workshops,
Web resources)

Location: 73 Tremont 3rd Floor
Mon-Thurs, 8am-8:30pm; Fri, 8am-5:00pm
Email: clas@suffolk.edu
Call: 617-573-8235

Who to Contact  Types of Support  Contact Information 
Sawyer Library

Books, journals, Ebooks, & media
Databases
Off-campus access to electronic resources
Help and Research guides
Library workstations and loaner laptops 

Location: 73 Tremont 2nd Floor
Mon-Thurs, 8am-midnight; Fri-Sat, 8am-8pm; Sun,11am-midnight
Email: sawlib@suffolk.edu
Online: Library Catalog
Online: Databases
Online: Help and Research Guides
Online: LibAnswers
Call: 617-573-8532 (Reference Desk)
Call: 617-573-8535 (Circulation Desk)