Here are just a few examples of what alumni are doing:
Senior Project Specialist
Linda Akuamoah-Boateng (MHA '08) works for Massachusetts General Hospital in quality and patient safety.
She provides overall support for initiatives to improve work processes; guides and monitors performance; and collects, analyzes, and disseminates data to improve safety and quality and ensure regulatory compliance.
Her career advice to students is “Seek opportunities to showcase your skills.” Even applying for fellowships can introduce you to healthcare executives.
Experience is vital. “You have to prove you can survive in the U.S. healthcare system,” she stresses. And, keep learning, as she does at Mass General and through ACHE, the National Patient Safety Foundation, and the Institute for Healthcare Improvement.
At ECG Management Consultants, Jennifer Bendfeldt (MHA ’11) specializes in healthcare information technology (IT). She oversees the ambulatory IT department and the implementation of electronic health records across multiple specialties.
She has helped clients with strategic IT planning, process improvement, project management, patient engagement, employee management and staffing, and vendor selection and vendor relations projects. In particular, she has helped clients successfully participate in government incentive and regulatory programs, including meaningful use (MU), patient-centered medical home (PCMH), accountable care organizations (ACO), and Physician Quality Reporting Systems (PQRSs). She often serves as the conduit between clients and vendors to ensure that the systems are meeting the operational and functional needs of the organizations.
"I really appreciate the project variety and exposure to organizations on a national level. It is interesting to learn about the different nuances in markets and state regulations that organizations must comply with. I also really enjoy meeting new people at client sites and building relationships with them. I come away from every project with new knowledge and a better appreciation of the industry as a whole, which not something you would get with a traditional industry job," she says.
President and CEO
As President and CEO of Mount Auburn Hospital, a teaching hospital affiliated with Harvard Medical School, Jeanette Clough (MHA ’96), oversees a $350-million annual budget and guides 2,800 staff and 850 physicians.
Clough transformed Mount Auburn from a fiscally ailing institution into one of financial stability, while improving patient safety, quality of care, and employee satisfaction. In 2009, Boston Business Journal named it a “best place to work” for the fourth consecutive year.
Timothy Lynch (MBA/Health 2007) is responsible for the overall operations for six outpatient practices and works with more than 75 physicians and trainees in the Department of Neurology at Brigham and Women’s Hospital.
“While I don’t provide care to patients, I do help make that care possible. And at the end of the day, I really feel good about what I’ve done,” says Lynch.
VP of Quality, Compliance & Regulatory Affairs
After a career in nursing, Karen Nelson (MPA/Health 1987) decided to pursue healthcare on a larger scale. She provides strategic direction, leadership and project management for all activities related to clinical issues, healthcare quality, patient safety, public health, professional practice, the healthcare workforce, and health information technology at Partners Continuing Care.
She is also the point person for the association’s innovative Patients First program, a sweeping, statewide quality-and-safety imitative aimed at strengthening the healthcare industry’s commitment to high-quality care.