Here are just a few examples of what alumni are doing:
Senior Project Specialist
Linda Akuamoah-Boateng (MHA '08) works for Massachusetts General Hospital in quality and patient safety.
She provides overall support for initiatives to improve work processes; guides and monitors performance; and collects, analyzes, and disseminates data to improve safety and quality and ensure regulatory compliance.
Her career advice to students is “Seek opportunities to showcase your skills.” Even applying for fellowships can introduce you to healthcare executives.
Experience is vital. “You have to prove you can survive in the U.S. healthcare system,” she stresses. And, keep learning, as she does at Mass General and through ACHE, the National Patient Safety Foundation, and the Institute for Healthcare Improvement.
At ECG Management Consultants, Jennifer Bendfeldt (MHA ’11) specializes in healthcare information technology (IT). She oversees the ambulatory IT department and the implementation of electronic health records across multiple specialties.
She has helped clients with strategic IT planning, process improvement, project management, patient engagement, employee management and staffing, and vendor selection and vendor relations projects. In particular, she has helped clients successfully participate in government incentive and regulatory programs, including meaningful use (MU), patient-centered medical home (PCMH), accountable care organizations (ACO), and Physician Quality Reporting Systems (PQRSs). She often serves as the conduit between clients and vendors to ensure that the systems are meeting the operational and functional needs of the organizations.
"I really appreciate the project variety and exposure to organizations on a national level. It is interesting to learn about the different nuances in markets and state regulations that organizations must comply with. I also really enjoy meeting new people at client sites and building relationships with them. I come away from every project with new knowledge and a better appreciation of the industry as a whole, which not something you would get with a traditional industry job," she says.
President and CEO
As President and CEO of Mount Auburn Hospital, Jeanette Clough, MHA '96, oversees a $400 million annual budget and guides 3,000 staff and 1,000 physicians and residents. Clough transformed Mount Auburn from a fiscally ailing institution into one of financial stability, while improving safety and quality, as well as patient and employee satisfaction.
Clough credits her success in part to her Suffolk experience. “Suffolk’s blend of public administration, health administration, and business courses mirror the conditions under which I now practice,” says Clough, who is also a board member of the American Hospital Association. Since graduating, Clough has remained a valued guest lecturer and adviser to the program, as well as a Suffolk University Trustee.
Timothy Lynch (MBA/Health 2007) is responsible for the overall operations for six outpatient practices and works with more than 75 physicians and trainees in the Department of Neurology at Brigham and Women’s Hospital.
“While I don’t provide care to patients, I do help make that care possible. And at the end of the day, I really feel good about what I’ve done,” says Lynch.
VP of Quality, Compliance & Regulatory Affairs
Karen Nelson, MPA/Health ’87, has an extensive background in leading healthcare organizations. At Partners Continuing Care, she promotes a corporate culture that fosters ethical business behavior and ensures compliance with laws and regulatory requirements. She works with PCC management and quality leaders across the four hospitals, two skilled nursing facilities, 23 outpatient sites, and the home-care agency to bring standardization and best practices to the measurement, improvement and sustainment of patient and organizational quality outcomes.