Carol Ann Zulauf, Associate Professor

Dr. Zulauf

Dr. Carol Ann Zulauf

Associate Professor of Education and Human Services

 

Mailing Address

Suffolk University
8 Ashburton Place
Boston, MA 02108

 

Office

73 Tremont Street, 7th Floor
Room 707
Phone:(617) 573-8089
E-mail:czulauf@suffolk.edu

 

Short Biography

Dr. Zulauf co-designed the Master’s Degree Program in Adult and Organizational Learning, which focuses on applying systems thinking tools to practical applications, understanding the needs of adult learners, and incorporating organizational learning competencies into training and human resource development initiatives in organizations

 

Degrees

  • Ed.D. (Human Resources Education), Boston University
  • M.Ed. (Human Resources Education), Boston University
  • B.S. summa cum laude, Suffolk University

Employment History

  • Associate Professor, Suffolk University, 1994 - present
  • Researcher, Research and Development Program, Workforce Training Needs and Delivery Systems Among Defense and Defense-Related Firms, Center for International Business and Economic Development, Bryant College, 1995 - present
  • Conducted research in Russia and Estonia on organizations making the transition to a market-based economy
  • Conducted research and taught faculty and students at the European Humanities University in Belarus, May – June 2000
  • Senior Training Instructor, Motorola, Inc., Designed and delivered training to various customers, engineers, and managers both nationally and internationally, 1987 - 1992

Consulting Projects

  • Training and Organizational Development; various client audiences
  • Design and deliver training programs in the areas of coaching, leadership, self-managed work teams, train-the-trainer, communication skills, and systems training

Professional Associations

  • Elected Member, Council of Trustees, Society of Organizational Learning, 2003-2005
  • Research Member, Society of Organizational Learning (SOL)
  • OD Learning Group

Selected Honors

  • Recipient, Barbara Erickson Award for Outstanding Service to the Graduate Student Population, 2004
  • Nominee, “Outstanding Faculty Member” award, Suffolk University , April 1999, 2001-2002
  • Recipient, Women Leaders at Suffolk Award, April 1999
  • Recipient, Suffolk University Evening Division Student Association’s “Outstanding Faculty Member” award, 1995-1996

Research Interests

  • Systems Thinking
  • Organizational Learning
  • Organizational Development Interventions

Selected Publications

  • Article Published, "Customer Dynamics: Utilizing Customer Feedback to Improve Your Organizations’s Performance" in Pfeiffer Annual 2008, with K. Sharicz.
  • Article Published, “Learning to Think Systemically: What does it take?” The Learning Organization, Fall 2007.
  • Chapter Published, “Meritocracy”, Chapter 12, in Masterpieces in Healthcare Leadership, Jones and Bartlett Publishers, Spring 2007.
  • Chapter published, "MIT: Developing the higher-level skills to create and sustain a self-perpetuating learning organization through mental models, systems thinking..." in Best Practices in Leadership Development and Organization Change: How the Best Companies Ensure Meaningful Change and Sustainable Leadership by Pfeiffer with J. Gifun and P. Kennedy Graham, 2005.
  • “Linking Emotional Intelligence Abilities and Transformational Leadership Styles, “ The Leadership & Organizational Development Journal, with Wm. Leban, Vol. 25, No. 7, Fall, 2004
  • “Systemic Leadership,” Executive Excellence,” July 2004
  • Book published ,The Big Picture:  A Systems Thinking Story for Managers, Linkage Press, September, 2001
  • Commentary, Twenty Years of Organizational Learning and Ethics at Hanover Insurance, Reflections, Vol. 3, No. 1, Fall 2001
  • An Organizational Learning Program at Massachusetts General Hospital Case Study with J. Couris and C. Kennedy, Best Practices in Knowledge Management and Organizational Learning Handbook, Linkage, Inc., 2000.
  • “Decisions and Closure Systems Thinking Dynamic,” Creative Learning Exchange, Spring 2000
  • “The New Learning Environment and Adult Developmental Needs Adult Development Journal, with J. Ilacqua, Fall 2000
  • “Going to the Next Level of Growth:  Employing Systems Thinking to Make Effective Interventions,” Perspectives Journal, with J. Ilacqua, October-November, 1999
  • “The Key Factors for Improving Organizational Effectiveness During the Next Five Years,” Critical Linkages, October 1999
  • “Systems Thinking at BMW:  Clearing Up Germany’s Traffic Jam,” The Systems Thinker, Pegasus Communications, with F. Schneider, April 1999
  • “Training Globally Dispersed Employees,” Critical Linkages, October 1998
  • “The Human Side of Knowledge Management Systems,” Critical Linkages, May-June 1998
  • Systems Thinking , INFO-LINE, published by the American Society for Training and Development, March 1997.  Revised publication:  Spring 2000
  • “The Development of A Russian Engineering Network: An Integrated Systems Case Study,” Research Urban Economics, Volume 11, December 1997, with J. Ilacqua.   This article was featured in the Proceedings of International Research and Practical Workshop, Minsk , Belarus , November, 1996
  • “Reflective Learning Journals,” The Creative Learning Exchange, July 1996

Courses Taught
  • EHS 651    Adult and Organizational Learning
  • EHS 653    Marketing Training and Education Programs
  • EHS 658    Systems Thinking
  • EHS 659    Reflection and Dialogue
  • EHS 663    Human Performance Improvement
  • EHS 664    Communicating for Results
  • EHS 681    Training and Development
  • EHS 669    Leadership and Team Development