Voice Recognition

Reach a person or department using voice recognition.

Instructions

Dial into the Voice Recognition System
- Internally, dial 8200
- Externally, dial 617-573-8200 (or 617-573-8000 after business hours)
When prompted, simply say the first and last name of the person or department you would like to reach.

Speak normally, at a regular pace. Exaggerating pronunciation may hinder voice recognition.
When asking for a person, dial the voice recognition access number and say the first name followed by the last name.
You don’t need to wait until the end of the system prompt: you can interrupt the system at any time to make a request.
You will get better results using the handset rather than speakerphone.
Avoid talking to other people or with food in your mouth while addressing the system.
Make sure there is no interfering noise, such as radio in the background.

We encourage you to report any mispronunciations, or if the system does not recognize a name or department.