Suffolk University - Email FAQs

The Mirapoint Webmail system will allow you to send up to 10 attachments at one time, as long as you have enough storage space to hold the sent copies.

If I use my IMAP client to access my Suffolk e-mail, what features of Mirapoint Webmail would I miss out on?

If you decide to use an IMAP client to access your Mirapoint email, you will not have access to some features that are only available on the Webmail interface:

Quota status bar
Marking messages as “spam” and “not spam” with the click of a button
Managing your junk mail “blacklists” and “whitelists”

Do I need to purge the messages that are in my Junk Mail folder so they don’t take up storage space in my account?

No, the system will automatically purge those for you according to the junk mail policy that has been established.

What should I do if I receive messages in my Inbox that are “junk” and did not go into my Junk Mail folder?

Open the message and click the "This is Spam" button. Select all three options listed so that the sender can be added to your black list. Your message will then be moved into your "Junk Mail" folder, Once you have marked the message as spam the system support will ensure that future messages like these are detected as spam at a global level.

When I click on my Trash folder on the Mirapoint Webmail system, I see all the messages I have deleted. To save space, do I have to delete them out of trash too?

The messages stored in your Trash folder make up part of your quota usage. If you are absolutely sure you do not need those messages anymore, you can select them and click “Delete” or you can let the system automatically purge them for you in 30 days. Remember, once you empty your Mirapoint Webmail Trash, you cannot get those messages back!

What should I do if I delete a Webmail message accidentally?

If you delete a message accidentally, you can go into your Trash folder and undelete it by moving it back into to the Inbox or any other folder you would like. Please note that with Mirapoint Webmail, once you empty your Trash, you cannot get the message back, and University Information Services will be unable to restore if for you either.

Whom should I call for help if I experience any problems with the Mirapoint Webmail system?

Please call the University Support Center at 617-557-2000 or submit your question or problem to support@suffolk.edu.

I am missing an email or emails that I subscribe too.

Check in your Junk Email folder. If your message is listed as Possible Spam you will want to add the sender of the email to your White List within Mirapoint. This way all future emails will not be tagged as spam and moved into the Junk Email folder.

What is this WebMail/Online E-Mail system I keep hearing about?

The WebMail / Online E-Mail system is a service provided by the Management Information Systems department to allow staff, students and faculty members the ability to check their Suffolk E-Mail accounts from the world wide web.

Simply open a web browser and point it to https://sumail.suffolk.edu/. When the web page loads, just log in with your user name and password. For more information on how to log in, check out the FAQs above.

How do I check my Suffolk University E-Mail?

There are two options.

1. Load a web browser and go to WebMail. There you can log in and check your email online.
2. You can get directions on setting up either Outlook / Outlook Express and configuring it to check your e-mail via the IMAP Protocol.

What are the recommended web browsers I should use to access Webmail?

You can use either of the popular browsers that are available today. However, for best results it is recommended that you use Internet Explorer Version 6.0 or higher.

Why do I not see the calendar tab in Webmail?

If you are not a faculty or staff member you will not have access to personal calendar.

Do I have a Suffolk E-Mail Account?

Yes - Your email account at Suffolk University resides on the Academic machine (SUMAIL). Click on "Webmail" on the left-hand menu above for instruction on accessing your Suffolk email account. If your are a Suffolk Alumnus, please click on "Suffolk Alumni Email" on the left-hand menu above.

Can I still access my email using Pine?

No, with the new system you can access you email through an Email Client software such as Outlook or through the Webmail.

What is the new Webmail site to log into?

The new website for Suffolk’s email is https://sumail.suffolk.edu

Will my email continue to be forwarded to my preferred email address?

Yes, all forwarders that are currently running on the email system will be migrated over to the new email system.

Will my aliases I created for my email account still work?

Yes, all email aliases are being transferred over as part of the migration.

Will my current auto-reply that I have setup carry over to the new email system?

Yes, all auto-replies that are currently running on the email system will be migrated over to the new email system.

Will my email address and/or password change?

No, your current email address and password will be transferred over as part of the migration.

How do I transfer my contacts from my current email application to Webmail?

Instructional documentation has been created and is available online on how to move your contacts to Webmail. Simply scroll down the page and choose the application that you are trying to copy the contacts from to Webmail.

Is the option to Telnet/SSH available with the new Mirapoint Email System?

No, with the new system you can access you email through an Email Client software such as Outlook or through the Webmail.

Will I lose my contacts I have in my address book?

No, your contacts will remain just as you had them previous to the new email system.

My password is not working and I am unable to login?

Contact the Helpdesk Support staff at 617-557-2000 and someone will be able to assist you in resetting your password.

Why are some or all of my email folders missing?

In Suffolk’s previous email system; if you were using Outlook, Outlook Express, or any other email software. You were required to have a mail/ set as the root folder path. In the new email system this mail/ is no longer required. Instruction on removing the mail/ are available online at Configuring other Email Clients. Scroll down the page and select the Client Reconfiguration for the application (Outlook, Outlook Express, etc.) you are using to access your Suffolk email.

If you have only been using Suffolk’s Webmail and you are missing folders, you will need to contact the helpdesk at 617-557-2000. They will direct you to the appropriate person to solve you problem.

How do I automatically have my Suffolk email redirected to another mail account?

You will need to log into Suffolk University’s webmail site.
Once you are logged into the site you will need to Click on Options in the upper right corner of the screen.
Click on Forwarding which will be under the Mail options.
Click on Yes and then in the space provided you will want to enter the email address you wish to forward your email too.
Note: If you wish for a copy of your email to be kept on your Suffolk email account. place a check mark in the box that is next to Keep a copy of each forwarded message in your Inbox.

I took some time off from Suffolk. How do I get my files and e-mail back?

Basically all you have to do is fill out a simple form and send it to your College Academic Computing Department.

Please click here to access the Account Restoration Form.

I am getting an "ERROR: User name does not exist!" What is wrong?

The user name you entered does not exist on the system.

This could be for a few reasons...
1. You do not have an account on the SUMAIL system.
2. You are a student and you are not registered for the current semester.
3. You are a student and you have registered late. (Your account should be activated with in a week or so, try again)

Can I keep my e-mail account after I leave school?

Your Suffolk email will remain active for up to six months after your graduation.