The ITS Help Desk supports students throughout the University with the exception of the Law School.

Law School students: For CampusCruiser questions, please contact the Law School Registrar at 617-573-8160.  For all other issues, please contact Law Academic Technology at 617-573-8352.

Hardware Support

Please bring any problems with University equipment to the attention of the department that owns the equipment.  ITS does not provide support for non-University hardware. 

Software Support

For help with applications provided for use for a specific class, please seek help at your school’s computer lab.

The Help Desk supports use of the following:

• Operating Systems
  • MS WinXP
  • MS Vista
  • Mac OS X
• Email Clients
  • Webmail
  • MS Outlook
  • MS Outlook Express
  • Netscape
  • Mozilla Thunderbird
  • Entourage
• Browsers
  • Internet Explorer
  • Firefox
  • Safari
• Access to University Resources
  • CampusCruiser
  • Blackboard*
  • Wireless network
• Anti Virus/Anti Spyware
  • Symantec
  • AdAware
  • Spybot
• Other
  • Ruckus Music Download Service

* For problems with Blackboard usage, please call 1-866-886-4861.