When I request work from Facilities Management, how long will it take before I receive service?

When a request for services is received, your request will be assigned to the appropriate individual(s). An assessment of the requested service is then performed to determine the scope of the work involved. The start date of the work depends largely on the present work load of the unit that will be completing the service request. Some requests for services may require the purchase of equipment and materials in order to complete the work, which could impact the timeline of the project depending on anticipated availability and delivery dates. For additional information on a request for service in process, please contact Facilities Management Operations at 617.573.8110.

Why do I have to submit a work request in order to receive service?

We require work requests for several reasons. First, the request ensures that we will have all the accurate information needed to perform the request. This includes the exact locations; times etc., correct contact persons and other pertinent information. Additionally, work requests allow us to track clearly the volume of requests and properly prioritize and assign projects. Finally, a work request allows us to monitor carefully requests which require budgetary authorization and/or contribution by individual departments and schools.

Who should I call if I feel the level of service I have received is not satisfactory?

Always report any problem to the Facilities Management Operations line at 617.573.8110. Often a perceived problem is simply a miscommunication between the user and our operations staff.

What do I do if I need Janitorial Services?

Janitorial services (e.g. cleaning, trash removal, etc.) at Suffolk University are provided by an outside vendor who has manager’s onsite. These contracted services are monitored by the Facilities Management Department. These services are performed in our buildings year round. If you would like to request additional services, complete a work request form and we will arrange for the appropriate response.

Where is the Facilities Management Office?

Basement of the Sawyer Building at 8 Ashburton Place.  Take the elevator opposite the front door to level B.