Welcome to ITS

Information Technology Services at Suffolk University is committed to a philosophy of customer delight! Members of IT strive to surprise those who use our services by exceeding his/her expectations whether in answering their questions through the help desk support.

We also help with scheduling and depending on our Media Services, requesting an IT project for our Enterprise Applications, or reacting quickly to infrastructure issues such as wireless services.

Today's information technology is such a routine and reliable part of university life that IT is often seen as a basic utility. Simultaneously, IT is viewed as a transformative force for advancing innovative thinking and a tool to help solve the world's most difficult problems.

Looking at the past year, we provided pre-eminent IT resources to meet both views – delivering daily, and often overlooked, services essential to achieving the university's mission, while providing state-of-the-art resources to support world-class research. In addition, we established exceptional solutions to support teaching and learning. We supplied value-added, cost-effective services to help faculty, staff, and students succeed.

I encourage you to share your questions or comments with me and the members of our team as we continue to build an outstanding IT environment for our university.

Respectfully,

Thomas Lynch III
Chief Information Officer

Biography: Thomas Lynch III

Dr. Lynch is Chief Information Officer of Suffolk University in Boston MA. He is responsible for the management, leadership, and vision of Suffolk’s ITS Department, including Enterprise and Web Systems, Project Management Office, Networking, Telecommunications and Information Security, Academic Technology, Media Services, and Technology Support Services (Service Desk, Desktop Support, and Lab Operations).

Dr. Lynch is also President of startITup!, LLC – an IT management consulting and assessment practice he founded focused on creating world-class customer service organizations through the simultaneous application of principles for innovation, leadership, high-performance teamwork, vision, strategy, communication, IT governance, and policy.

Previously, he was Vice President for Information Technology and CIO at the Worcester Polytechnic Institute (WPI), achieving national-level recognition for excellence in IT services and infrastructure. As WPI’s first VPIT/CIO, he inspired vision, used the Balanced Scorecard to set and measure strategy, and led and managed staff in the Computing and Communications Center, Academic Technology Center, Advanced Distance Learning Network, Telecommunications, Web Development Office, and the Gordon Library.

Earlier, he was Corporate Vice President for Customer Services at Bolt, Beranek and Newman (BBN), and General Manager of BBN’s Advanced Data Analysis commercial software business. He also led the creation of the country’s first deep space surveillance system at MIT Lincoln Laboratory and performed science/medical research on hearing at MIT and the Massachusetts Eye and Ear Infirmary.

Dr. Lynch earned his MS and PhD degrees from MIT in Electrical Engineering, and BSEE from the University of Cincinnati. He has taught at MIT, WPI, Suffolk University, and the Boston University Graduate School of Management. His publications span areas of physiological acoustics, hearing, expert systems, multi-processor based data.