Please complete your Airport Arrival Pick-Up Form online by the due date.
Group Arrival Day
You're expected to arrive in Madrid’s Barajas Airport between 7:30 a.m. and 2 p.m. on the designated arrival date. If you arrive on this day and between these times, you'll be met by Suffolk University Madrid Campus representatives, but only if you've sent us your information in advance using the Airport Arrival Pick-Up Form. If you can’t find our staff at the airport, or run into any problems or delays, please call or send a message using WhatsApp to (+34) 606 43 23 19. Please note that we are unable to receive SMS or iMessages.
Meeting at the Airport
Upon arriving in Madrid, you must go through passport control and then get your luggage before proceeding through customs. Watch for the “nothing to declare” signs and pass the green-uniformed police agents. Once you enter the arrival hall, you'll see people waiting for arriving passengers.
If you have duly filled out the Airport Arrival Pick-Up Form, a Suffolk University representative will meet you at your terminal (1,2,3 or 4). Look for a blue and gold sign with the school’s name (not your name). Once you find the Suffolk Madrid representatives, they'll direct you to the shuttle that will take you to campus.
If you can’t find our staff, or run into any problems or delays, please call or send a message using WhatsApp to (+34) 606 43 23 19. Please note that we are unable to receive SMS or iMessages.
Lost Luggage
If your luggage is lost, remain in the baggage claim area, go to the claim counter of your airline near the baggage carousels, and fill out a claim form. The airline will give you a receipt with your claim number. We recommend forwarding your lost luggage to Suffolk, since someone is available to receive and sign for it from 9 a.m. - 9 p.m. Make sure the inside and outside of your bags clearly indicate your name (rather than a relative’s). If your lost luggage claim causes a significant delay or you need our help, ask the airline to call our representatives at the airport at (+34) 606 43 23 19.
Arriving Before/After Group Arrival Day
Though we strongly encourage you to make all possible efforts to arrive on the specified group arrival date so we can help you get to campus and to ensure you won't miss our mandatory orientation, we understand that you may make other travel plans. For information on how to get from the airport to campus on your own, please see our page on public transport in Madrid.
Arriving Earlier
If you are arriving earlier, you'll need to make your own housing arrangements until the group arrival day. Let us know your plans so we can arrange for you to meet up with the group.
Arriving Later
If you are arriving later, you must let us know in advance. You must also email the housing department in advance to arrange alternate plans and ensure access to your housing. We strongly encourage you to make all possible efforts to arrive on the specified date so you won't miss our mandatory orientation.