Student FAQs

Center for Learning & Academic Success (CLAS)

Yes. Your academic coach will be available via zoom or phone and will email you to determine how you will continue with your coaching sessions.

All CLAS study groups and English language workshops will meet online at the same times that they have been meeting all semester. You can join your study group or English language workshop online via Zoom.

You can find the meeting times and zoom links by going to the Online CLAS Services Information page.

Yes! All tutoring services will now be offered online via Zoom. Call us at 617-573-8034 or click the “Get Assistance” button on the homepage of your Navigate account to schedule an appointment. At some point before your scheduled appointment, your tutor will send you an email with a link to your Zoom meeting and instructions on how to connect.

While nothing can replace the experience of an in-person meeting with your tutor, CLAS online tutoring closely approximates the in-person experience. With application and document sharing, mark-up capabilities, and a virtual white board, CLAS online tutoring with Zoom allows you to do just about anything that you would do in an in-person tutoring session.

Yes. Our amazing staff of peer and professional tutors has not changed; they’re just working remotely instead of in-person. We are not outsourcing our tutoring services, so you can be sure that your tutors are the same folks who know you, know your professors, and know Suffolk.

All CLAS tutoring will now be appointment-based for the remainder of the spring 2020 semester.

Undergraduate Academic Advising Center (UAAC)

Advisors in the UAAC are available to meet with students by phone or online via Zoom.

Sawyer Business School students will get registration approval by submitting the Registration Clearance Assessment that will be emailed by your major department.

College of Arts and Sciences students will get registration approval by contacting their faculty advisor or major department.

Undeclared College of Arts and Sciences majors will get registration approval from an advisor in the UAAC.

Fall 2020 advising and on-line registration will be held as scheduled for undergraduate and graduate and students.

  • Undergraduate and graduate course search and pre-registration schedule building began March 16.
  • The Registrar, UAAC, undergraduate and graduate academic deans, and academic department chairs are developing a combination of online advising opportunities, which will be communicated via email to all students by March 16.
  • Online registration begins for CAS and SBS students on April 13.

Check your Suffolk email regularly for updates regarding registration and academic advising.

Office of Disability Services (ODS)

The specific accommodations you have will not change. If you have already provided a letter of accommodations to your faculty, we recommend communicating with them to plan for how your accommodations will apply to your new class format.

No. If you have not requested a Spring 2020 accommodation letter and wish to do so, please fill out the accommodation letter request form, and we will be able to provide you with an electronic copy of your letter.

No, exams will not be proctored at ODS for the remainder of the Spring 2020 semester. If you wish to use your approved exam accommodations, please communicate with your professor in advance of the scheduled assessment. Options can include additional time to complete "take home" style exams, a time extension to an exam given through Blackboard, or other necessary accommodations.

You can email ODS, or you can contact your service provider directly with questions. To schedule a time to meet, please call the Division of Student Success at 617-573-8034. Once an appointment time is scheduled, Andrew Cioffi or Diane Dichtenberg will create and invite you to a Zoom meeting.

International Students

You should make sure that your I-20 has a recent travel signature and that your student visa will be valid for when you plan to return to the United States. The Department of Homeland Security (DHS) has issued new guidance, and you can now take online or remote courses in the U.S. or from abroad. You can also participate remotely in practical training by working collaboratively with an employer.

Renew it. You can request transcripts and an enrollment verification letter from the Registrar’s Office.

No and yes. Given current DHS guidance, and from an immigration status and legal standpoint only, you are subject to the same policies as all other international students studying on campus.

As a graduate student, you should carefully consider how the decision to return home might affect your degree requirements and on-time graduation. Please discuss your academic progress with your program director and/or graduate program advisor (your advisor information can be found on your Program Evaluation in WebAdvisor).

Please contact the faculty member in charge of your class for information on how the time difference will be accommodated. All faculty have been instructed to make accommodations for students in time zones that are significantly different from Boston.

The University is urging all faculty to be flexible in these situations. Please contact your professors directly with any questions.

No, DHS has issued new guidance which allows you to take all coursework online.

Yes, as long as you stay enrolled in the required internship course. The professor of your internship course will send instructions on how to continue with your coursework. Ask your employer about the possibility of working remotely, too. If you decide not to continue in CPT, be sure you alert your professor, your faculty advisor/program director, and the ISSO immediately.

In order to enter the U.S. as an F-1 student, your I-20 must be valid upon arrival.

If you plan to re-enter the U.S. after your I-20 has expired, and you did not already submit an OPT application, you will need to apply for a tourist visa if you wish to attend commencement. Please check the program end date on your I-20 and adjust your travel plans accordingly.

We are waiting for further guidance from the federal government. At present, you will need to be in the U.S. to apply for OPT. If you plan/are able to return before the end of the semester (May 5), or, if you are registered for summer classes, you can apply.

No, as long as you have been hired and are still considered an employee of the company, you are not accruing unemployment days.

Although we know it isn’t ideal, see if you can find an unpaid job or internship in the meantime. You can also be self-employed during OPT. Try to seek help from a staffing agency, too. If you have no job within the 90-day employment window, you cannot start one after that and we cannot report it to DHS on your behalf.

As of now, the Department of Homeland Security is not allowing citizens from certain “high risk” countries to enter the United States. All travel restrictions are subject to change, and the best method is to wait and see if you will be permitted to re-enter the country. You can consult the Center for Disease Control and Protection (CDC) website for updates. You may also consider traveling to a third country, staying for more than 14 days, and then returning to the U.S. However, by the time your next semester starts, the travel ban could be removed. We also strongly recommend that you monitor the website of your home country’s embassy in the U.S., as well as you home country’s national public health agency.

If the travel restrictions are not lifted by the time your next semester starts, you should notify the Student Affairs Office and apply to take a leave of absence and return the following semester. You should monitor the situation and restrictions closely and check back with us in 1–2 months.

Given the uncertainty of this situation, it is not possible to predict if you will be able to return to the United States in time for your summer internship. With this in mind, you should carefully consider the academic risks associated with departing the U.S. now (no internship, delayed graduation, etc.) and the benefits of an early departure (closer to family, returning to a country with a lower rate of infection, etc.). We understand that this is a very difficult decision, but you are not alone! Please speak with your program director and/or graduate program advisor as soon as possible. If you have already secured an internship placement, you should reach out to your future employer, too.

Yes, all international students are required to file a tax return as a condition of their visa. This situation does not change that requirement.

Study Abroad

As of right now, all fall programs are scheduled to run as planned, so be sure you complete your application to hold your spot (application deadlines for summer and fall study abroad: March 15th non-Madrid destinations, April 1st for Suffolk Madrid). Summer is a different story. Here’s some more information:

  • No Suffolk student will be permitted to study abroad on a program that begins before May 30. As a result, the summer program at the Madrid Campus has been cancelled.
  • Many programs scheduled to begin in June, July, and August are still on. Please check the current status of your program by contacting your study abroad advisor or by emailing the Study Abroad Office.

We’re working with Residence Life to determine what housing options can be offered in the event that fall semester programs are cancelled.

You should wait to book until after you have been accepted by Suffolk and your host institution. Carefully read any contracts, particularly cancellation clauses, before signing and inquire about the refund policy of your chosen airline.

Each program is different, and you’ll need to work directly with your host institution on this issue. Again, be sure you carefully review any contract before you sign it.

All Fall 2020 study abroad students will be permitted to register for Boston courses this year. That is, you should plan both a Boston and a study abroad schedule.

  • Madrid: When registering, you will place all classes (Boston and Madrid) on your preferred sections list. During the week of priority registration, you will register for your Boston campus classes only and leave your Madrid classes on your preferred sections list. You will receive a communication from the Study Abroad Office once a decision has been made on Fall 2020 international travel.
  • Non-Madrid: You will register for your Boston campus classes and, separately, should follow the registration instructions provided by your host institution. You will receive a communication from the Study Abroad Office once a decision has been made on Fall 2020 international travel. At that time, your Boston courses will be cleared, and you will be registered in Off-Campus (OC) credits.

We will need to withdraw your application for the current cycle, but all application records are saved in our system. Just let us know when you’d like to apply again, and we can reactivate your old application and move it to the new term.

Approvals will be sent out starting on March 31, 2020. All acceptances are conditional pending academic, financial, and judicial review.

Career Development Center (CDC)

Make an individual appointment via Handshake or by calling 617-573-8034. When making an appointment, it will ask you to select an Appointment Medium. Select ‘Zoom.’ You will receive a Zoom meeting invitation from your advisor before the meeting. While the format of face-to-face meetings and remote meetings will differ, the value of the appointment to you will be the same. Your advisor will be able to provide you with the same feedback, suggestions and resources as they would face-to-face/in-person.

Existing drop-in hours will remain available via Zoom from 12:15 p.m. - 1:15 p.m. EST, and we have also added an additional drop-in hour from 9:00 a.m - 10:00 a.m. EST, also available by Zoom.
Drop-in hours are for resume or cover letter reviews. Please keep in mind that Zoom drop-ins will have a virtual waiting room, and there may be a short wait as advisors finish up with other students. If drop-in hours are not ideal given your location and time zone, please make an appointment, contact us or reach out directly to any of our advisors.

Drop In Hour, 9:00 a.m. - 10:00 a.m.

You can:

  • Go to and use Meeting ID: 270 899 512
  • Dial in from U.S. telephone to 1-312-626-6799
    Use Meeting ID: 270 899 512 and press # when asked for the Participant ID
  • Dial in from international numbers
    Use Meeting ID: 270 899 512

Drop In Hour, 12:15 p.m. - 1:15 p.m.

You can:

  • Go to and use Meeting ID: 895 799 215
  • Dial in from U.S. telephone to 1-929-436-2866
    Use Meeting ID: 895 799 215 and press # when asked for the Participant ID.
  • Dial in from international numbers
    Use Meeting ID: 895 799 215

We encourage students to continue submitting applications for positions they are interested in and also leveraging their networks to identify opportunities.

Students can expect that more employers will rely on phone and video interviews, so be prepared and brush up on your virtual communication skills. Here are some articles that may help:

Events are being handled on a case-by-case basis. Most events will be moved to a virtual format or content will be provided in an alternative format, and others will be rescheduled. For information about a specific event, please visit the ‘Events’ tab in your Handshake account or email the CDC. We will respond to emails promptly.

Classes & Academic Support

Inquiries regarding technical matters related to remote learning should be sent to the Service Desk. We want to be sure you can receive timely technical assistance from our Information Technology staff so it is critical that you email the Help Desk.

As communicated in previous COVID-19 Suffolk health advisories, you should consult with a medical provider:

  • If you develop symptoms of a fever AND a cough OR shortness of breath AND you have recently traveled in China, Iran, Italy, OR South Korea, OR
  • If you have had exposure to a person diagnosed with COVID-19, OR
  • If you have had exposure to a person who is being evaluated for COVID-19.

You may call Counseling, Health & Wellness at 617-573-8260 during business hours or your medical provider at home. Do not go to the offices before calling and speaking with someone. After business hours, please call Massachusetts General Hospital (MGH) Emergency Department at 617-724-4100 or your local hospital emergency room. 

So that the University can monitor illness among students in virtual classes, you are strongly encouraged to submit an Absence Notification Form. Upon receipt of your absence notification form, the Student Affairs Office will inform instructors of the date(s) of your absence(s). Note that you will still be expected to communicate directly with your instructors about how you can be successful in class.

All international student travel seminars have been cancelled through May 2020.

Residence Life

Contact Residence Life to discuss options. Please note that after Tuesday, March 17, you will not be able to access your space without a Residence Life staff escort.

On-campus housing room selection will be held online. Please watch your Suffolk email if you are eligible for on-campus housing for next year, Residence Life and Housing will communicate with eligible students directly.

Off-Campus Housing (OCHO)

Students are legally responsible for complying with the terms of the rental lease signed including ensuring they pay their rent in full and on time. Failure to pay the rent can result in the landlord taking you to Small Claims Court. Students who wish end the apartment lease early should contact the landlord or property manager to discuss options. More information about tenant responsibilities may be found at the Mass Legal Help Website.

Students who wish to move out of their apartment but not end the lease, might consider subletting the apartment if permitted in the lease or through discussions with the landlord, but you should note that many leases do not allow for subleasing. If subleasing is allowed under the lease, OCHO can help. You may list sublets or find roommates on the OCHO on-line housing website.

  • Post an apartment or room: You can list an apartment or room for free online. Once you log into the website using your Suffolk University email credentials, you have the ability to post pictures and details of the room or unit. You can find this under "My Account" page, under the Housing header, "Add Listing."
  • Post a roommate profile: You can create a roommate profile under the "Roommate" tab, noting that they are "Looking for a Roommate." Profiles can be viewed by the Suffolk community as well as neighboring institutions. You can also email the Off-Campus Housing Office for additional options as management companies are sharing March and April openings.


Because students will be receiving academic credit and grades for virtual classes and will have access to support and guidance from both faculty and staff, no refunds of tuition will be made.

Prorated housing refunds for the remainder of the semester will be issued to residence students who have not been granted an exception to stay in residence. Refunds will also be issued to residence students who have balances on their meal plans.

Refunds will be issued as follows:

  • If the student currently has an outstanding balance on their student account, they will receive a credit to their student account in the amount of the refund. In the event that the refund is in excess of the outstanding balance, the student will receive the remaining amount via direct deposit or check mailed to their address on file.
  • If the student is signed up to pay Suffolk using a monthly payment plan, the payment plan balance will be reduced by the amount of the credit due to the student. In the event the credit is in excess of the payment plan balance, the student will receive the remaining amount via direct deposit or check mailed to their address on file.
  • Any students who don’t fall in the two above scenarios will receive their full refund via direct deposit or check mailed to their address on file.

Prorated housing refunds are effective starting March 18. No refunds will be approved for students who move out after April 10, 2020. Prorated housing refunds for students who move out by March 17, 2020 will be:

Smith Hall/Miller/Modern Theatre/West Suites:

  • Single: $2,920
  • Double: $2,800
  • Triple: $2,680
  • Quad: $2,560

10 West (Apartments)

  • Single: $3,040
  • Double: $2,920
  • Triple: $2,800
  • Quad: $2,560

1047 Commonwealth Avenue

  • Double: $2,920
  • Triple: $2,800

Students moving out of the residence halls will receive a refund of their remaining meal plan funds.

If you have funds remaining on your Ram Card, you may request a refund if you do not wish the funds to remain on your Ram Card for future use. Refunds of Café Cash only will be discounted by 10% as your Ram Card deposit included a 10% supplement from Sodexo. Please submit Ram Card refund requests to the Ram Account Center.

The MBTA has informed Suffolk it will refund the cost of commuter passes for the months of April and May for those students who would like a refund. The Off-Campus Housing Office will send you more information as soon as it becomes available.


In keeping with Massachusetts Governor Charlie Baker's order regarding the closure of eat-in restaurants, all of our dining facilities are closed except the Sargent Café, located on the fourth floor of Sargent Hall which will provide take-out food only. Food service will be available:

  • Monday – Friday from 7:00 a.m. – 9:00 p.m.
  • Saturday – Sunday from 9:00 a.m. – 9:00 p.m.

The Facilities team has been taking many extra steps to try to be sure that the buildings are as clean as possible. Twenty-four extra hand sanitizing dispensers have been added at 20 Somerset and the Sawyer building. We have enough hand sanitizer refills on hand for the next two or three weeks, with a delivery expected in early April of another big batch of dispensers and refills. We have 23 touch free dispensers in stock, but we’re waiting on the delivery of the refills for those. We will move those out as soon as we are able.

From a cleaning perspective, ABM has doubled the rounds and has tripled in some cases the cleaning schedule, depending upon the traffic in the building. They are wiping down all touch point services, door handles, plates, elevators, in and out, using disinfectant and always also using that same disinfectant on mopping our floors. To the greatest extent possible, our facilities team is working to keep the buildings as clean as they can.


All Suffolk-sponsored group events of any size that bring visitors to our campus are canceled until further notice. One-on-one meetings with visitors may continue. We will continue to monitor the situation and will lift this restriction when warranted.

This includes admitted student events, campus tours for more than one student or family, conferences, and events planned by faculty, staff, and students in all three schools

We realize that the co-curricular aspects of student life are critical to your development, and we encourage you to maintain social media connections with each other during this time.

We have decided to postpone Commencement and are working to identify a date in August. We will provide more details when they are available. If the public health crisis has not subsided enough to celebrate all of you in August, we will look for another alternative.

Even though our community celebration is being delayed, the class of 2020 will receive their degrees in May. Students who have completed their program requirements will become graduates of Suffolk at that time, with all of the rights and responsibilities associated with their degree.

Military Students

According to the guidance we have received from the Department of Veterans Affairs, If the school remains open (virtually, rather than physically), and students are transitioned to terms pursued solely through online classes, then benefit payments will be impacted as follows:

  • If the switch from training in-residence to online classes occurs during the term, and the program has been approved by the State Approving Agency for delivery through an online modality, then benefit payments (including the Monthly Housing Allowance under the Post-9/11 GI Bill) will remain unchanged for the remainder of that term.
  • However, for any subsequent terms pursued solely online, the Monthly Housing Allowance (MHA) under the Post-9/11 GI Bill will be reduced to one-half of the national average of DoD’s Basic Allowance for Housing rates for an E-5 with dependents. The limitations on MHA rates are codified in statute (38 U.S.C. § 3313(c)(1)(B)(iii).

Suffolk university is approved for online modality and your benefits should remain unchanged for the semester.


These are stressful times and we know some students may need support. The CDC and Counseling, Health and Wellness have provided tips for managing stress and anxiety. Offices are ready and prepared to offer in-person or online support meetings to students who may need personal support. If you would like to access such services, please contact one of the departments below to schedule a meeting. A listing of all campus offices may be viewed here.