Making an Appointment
Students should call to schedule all types of appointments with CHW; students in immediate crisis may come to CHW directly for an in-person crisis appointment. Crisis Appointments are available 11 a.m. – 5 p.m. each weekday.
Please note: CHW counseling providers are licensed to provide services within Massachusetts only. Students studying remotely in the US outside of Massachusetts may schedule a Consultation appointment with a CHW counselor who will assist in identifying immediate concerns and support for finding a referral in the student’s local area.
Students should call the phone number below to schedule all initial appointments or reschedule any type of existing appointment with counseling services. Appointments with the CHW Case Manager or Psychiatric Nurse Practitioner are scheduled only by referral from a CHW counseling staff after completion of an initial assessment and cannot be scheduled without a referral.
73 Tremont Street 5th Floor
Boston, MA 02108
Please make every effort to keep and to be on time for appointments, as scheduled. Calling in advance if you need to cancel or reschedule your appointment is much appreciated. In addition to scheduled appointments, we also offer same day crisis appointments for urgent concerns/emergencies to all students, Monday-Friday, 11 a.m. - 5 p.m.
All calls received, for any reason, after the Center's business hours will be managed by the on-call answering service. Messages received are checked on a regular basis by staff members and will be responded to as soon as possible, but no later than the next business day. If you are calling in the event of an emergency or urgent matter, after hours, a clinician will administer a brief psychological assessment and will work with you to determine appropriate treatment options based on the nature of the call.
For mental health emergencies during business hours: Call 617-573-8226 or come directly to CHW Counseling.
For mental health emergencies after hours and on weekends: call CHW Counseling at 617-573-8226 and someone will assist you.
- Students who are unable to contact the on-call service for any reason should call or go to the nearest hospital emergency room for attention. They may also call the Suffolk University Police at 617-573-8111 or call 911.
Local Hospital Emergency Rooms
Mass General Hospital
55 Fruit Street Boston, MA 02114 Phone: 617-726-2000
Tufts New England Medical Center
136 Harrison Avenue, Boston, MA 617-636-7000.
St. Elizabeth's Hospital
255 Washington St.
Brighton, MA 02135
During regular business hours, crisis appointments by telehealth or in-person are available each day from 11:00 a.m. to 5:00 p.m. for students who may be experiencing a psychological emergency. Students can call to arrange an immediate telehealth visit or come by themselves to CHW Counseling. These appointments are offered on a first-come, first-served basis.
A CHW Counseling staff member will take responsibility for determining whether the individual in crisis should be seen at the Center or should be referred for hospitalization or for a psychiatric evaluation off-campus.
The confidentiality of counseling relationships is maintained in a manner consistent with accepted professional standards and with local, state and federal statutes for both telehealth and in-person services. Accordingly, no information regarding a client's counseling relationship is divulged unless prior written consent is obtained from the client. Confidentiality of the counseling relationship is broken only if such disclosure is necessary to protect the client, an identifiable third party, protect someone from imminent physical or psychological danger, in cases of apparent child or sexual abuse, or in those extremely rare cases when the courts subpoena Center records. In addition, no information concerning contact with members of CHW Counseling can be shared with other members of the University community without the prior approval of the client.
In the event that a client requests release of information by signing the appropriate waiver(s), such information will be released selectively and only to designated qualified professionals. In all cases where a CHW Counseling staff member may advocate on behalf of a client with other University personnel, permission for release of information will be obtained before any intervention is undertaken, and/or information regarding the counseling relationship is shared.