Making an Appointment

CHW Counseling offers confidential appointments and crisis appointments every weekday for all students free of charge. To make an appointment for individual counseling, attend a group screening, or make a medication management appointment, stop by the Center or give us a call.

Routine appointments for individual counseling, group screenings or medication management* for mental health concerns may be made in person or by phone using the contact information below:

73 Tremont Street
5th Floor
Boston, MA 02108
(617) 573-8226

Please make every effort to keep and to be on time for appointments, as scheduled. Calling in advance if you need to cancel or reschedule your appointment is much appreciated. In addition to scheduled appointments, we also offer same day crisis appointments for urgent concerns/emergencies to all students, Monday-Friday, 11AM-4PM.

All calls received, for any reason, after the Center’s business hours will be managed by the on-call answering service. Messages received are checked on a regular basis by staff members and will be responded to as soon as possible, but no later than the next business day. If you are calling in the event of an emergency or urgent matter, after hours, a clinician will administer a brief psychological assessment and will work with you to determine appropriate treatment options based on the nature of the call.

*Please note that in order to be eligible for medication management/psychopharmacology services students must already be engaged in individual therapy through CHW Counseling. Use the contact information above to schedule an intake for counseling if you are interested in pursuing the idea of medication.

For mental health emergencies during business hours: Call 617-573-8226 or come directly to CHW Counseling.

For mental health emergencies after hours and on weekends: call CHW Counseling at 617-573-8226 and press 0 to be connected to a counselor. 

  • Students who are unable to contact the on-call service for any reason should call or go to the nearest hospital emergency room for attention. They may also call the Suffolk University Police at 617-573-8111 or call 911.

Local Hospital Emergency Rooms

Mass General Hospital

55 Fruit Street Boston, MA 02114 Phone: 617-726-2000

Tufts New England Medical Center
136 Harrison Avenue, Boston, MA 617-636-7000.

St. Elizabeth's Hospital

255 Washington St.
Brighton, MA 02135

During regular business hours, crisis appointments are available each day from 11:00 a.m. to 4:00 p.m. for students who may be experiencing a psychological emergency. Students can come by themselves to CHW Counseling, or they can be accompanied by a faculty or staff person. These appointments are offered on a first-come, first-served basis.

A CHW Counseling staff member will take responsibility for determining whether the individual in crisis should be seen at the Center or should be referred for hospitalization or for a psychiatric evaluation off-campus.

The confidentiality of counseling relationships is maintained in a manner consistent with accepted professional standards and with local, state and federal statutes. Accordingly, no information regarding a client's counseling relationship is divulged unless prior written consent is obtained from the client. Confidentiality of the counseling relationship is broken only if such disclosure is necessary to protect the client, an identifiable third party, protect someone from imminent physical or psychological danger, in cases of apparent child or sexual abuse, or in those extremely rare cases when the courts subpoena Center records. In addition, no information concerning contact with members of CHW Counseling can be shared with other members of the University community without the prior approval of the client.

In the event that a client requests release of information by signing the appropriate waiver(s), such information will be released selectively and only to designated qualified professionals. In all cases where a CHW Counseling staff member may advocate on behalf of a client with other University personnel, permission for release of information will be obtained before any intervention is undertaken, and/or information regarding the counseling relationship is shared.