Dr. Lynch is Chief Information Officer of Suffolk University in Boston MA. He is responsible for the management, leadership, and vision of Suffolk’s ITS Department, including Enterprise and Web Systems, Project Management Office, Networking, Telecommunications and Information Security, Academic Technology, Media Services, and Technology Support Services (Service Desk, Desktop Support, and Lab Operations).
Dr. Lynch is also President of startITup!, LLC – an IT management consulting and assessment practice he founded focused on creating world-class customer service organizations through the simultaneous application of principles for innovation, leadership, high-performance teamwork, vision, strategy, communication, IT governance, and policy.
Previously, he was Vice President for Information Technology and CIO at the Worcester Polytechnic Institute (WPI), achieving national-level recognition for excellence in IT services and infrastructure. As WPI’s first VPIT/CIO, he inspired vision, used the Balanced Scorecard to set and measure strategy, and led and managed staff in the Computing and Communications Center, Academic Technology Center, Advanced Distance Learning Network, Telecommunications, Web Development Office, and the Gordon Library.
Earlier, he was Corporate Vice President for Customer Services at Bolt, Beranek and Newman (BBN), and General Manager of BBN’s Advanced Data Analysis commercial software business. He also led the creation of the country’s first deep space surveillance system at MIT Lincoln Laboratory and performed science/medical research on hearing at MIT and the Massachusetts Eye and Ear Infirmary.
Dr. Lynch earned his MS and PhD degrees from MIT in Electrical Engineering, and BSEE from the University of Cincinnati. He has taught at MIT, WPI, Suffolk University and the Boston University Graduate School of Management. His publications span areas of physiological acoustics, hearing, expert systems, multi-processor based data acquisition and analysis systems, and customer service.