Please complete your Airport Arrival Pick-Up Form online by the due date.
You're expected to arrive in Madrid’s Barajas Airport between 7:30 a.m. and 2 p.m. on the designated arrival date. If you arrive on this day and between these times, you'll be met by Suffolk University Madrid Campus representatives, but only if you've sent us your information in advance.
Upon arriving in Madrid, you must go through passport control and then get your luggage before proceeding through customs. Watch for the “nothing to declare” signs and pass the green-uniformed police agents. Once you enter the arrival hall, you'll see people waiting for arriving passengers.
Suffolk University representatives will meet students at Terminals 1 and 4. Look for a blue and gold sign with the school’s name (not your name). If you're arriving at Terminal 2, go to Terminal 1 (Llegadas/Arrivals) and look for our campus representatives in front of Sala 1 (Lounge 1).
If your luggage is lost, remain in the baggage claim area, go to the claim counter of your airline near the baggage carousels, and fill out a claim form. The airline will give you a receipt with your claim number. We recommend forwarding your lost luggage to Suffolk, since someone is available to receive and sign for it from 9 a.m. to 9 p.m. Make sure the inside and outside of your bags clearly indicate your name (rather than a relative’s). If your lost luggage claim causes a significant delay or you need our help, ask the airline to call our representatives at the airport at 606-432-319.
After collecting your luggage, exit the baggage claim area. Look for the Suffolk University representatives and introduce yourself! We'll then direct you to the shuttle that will take you to Suffolk.
If You're Not Arriving on Group Arrival Day
If you are arriving earlier, you'll need to make your own housing arrangements until the group arrival day. Let us know your plans so we can arrange for you to meet up with the group.
If you are arriving later, you must let us know in advance. You must also email the housing department in advance to arrange alternate plans and ensure access to your housing. We strongly encourage you to make all possible efforts to arrive on the specified date so you won't miss our mandatory orientation.