FAQ

COVID-19 Information, Health & Safety

The Coronavirus Health Advisory page is updated regularly to keep the Suffolk community well-informed.

Comprehensive details about the University’s testing plan are available here.

Yes. All students, faculty, and staff will receive a set of reusable cloth face coverings, although they may also use their own. Face coverings will be required for traversing campus (even outside) and campus buildings, as well as for in-person instruction and open offices. Cloth face coverings do not need to be worn in personal offices if no other personnel are present. Cloth face coverings will not replace or supersede task-specific personal protective equipment (PPE) requirements.

Suffolk’s service provider, ABM Industries, cleans campus buildings on a regular schedule consistent with reducing the presence of COVID-19. There are hand sanitizer stations throughout campus and wipe/hand sanitizer stations in all shared spaces. Certified disinfection specialists will provide frequent, enhanced cleaning of all high-touch surfaces in common areas, and overnight cleaning will follow CDC protocols.

The Counseling, Health & Wellness Center is open and operational. All medical and counseling services are provided using HIPAA-secure telemedicine and remote access technology. Students can schedule private appointments with providers. The Interfaith Center, Suffolk Cares, the dean of students for SBS & CAS, the dean of students for Law, as well as advising and other student academic services are all in full operation.

Employees in need of emotional support are encouraged to contact the Employee Assistance Program for assistance. For more information visit the EAP website, enter “Suffolk University” for the company name, and “guest” for the password, or call them at 1-800-828-6025.

For additional mental health support and other resources see COVID-19 Resources tab.

Navigating Campus

There are new traffic patterns for entering, exiting, and moving around within University buildings, and directional signage has been posted throughout campus to highlight and facilitate these changes. There are also many new protocols in place for common and shared areas, workspaces, classrooms, and conference rooms, including reduced capacities and reconfigured furniture.

Rosalie K. Stahl Center at 73 Tremont Street

  • Entry/Exit. Occupants will enter the building from Tremont Street using the doors on the right, leaving the doors on the left for exiting occupants. The second-floor doors behind the building has been designated for exiting traffic only. Signage and a guard will redirect individuals attempting to enter through here. The second-floor hallway—with restrooms, café, and Sawyer Library access—remains open to two-way traffic. 
  • Elevators. Occupancy will be limited to three riders per trip.

Samia Academic Center at 20 Somerset Street

  • Entry/Exit. Occupants will enter the building from Roemer Plaza using the doors on the left, leaving the doors on the right for exiting occupants.
  • Elevators. Occupancy will be limited to three riders per trip.

Sawyer Building at 8 Ashburton Place

  • Entry/Exit. Occupants will enter the building from Ashburton Place using the revolving doors on the right, leaving those on the left for exiting occupants.
  • Elevators. Occupancy will be limited to two riders per trip.

Sargent Hall at 120 Tremont Street

  • Entry/Exit. Occupants will enter through the main lobby on Tremont Street using the doors to the right, leaving the doors to the left for exiting occupants. 
  • Elevators. Occupancy will be limited to three riders per trip.

Ridgeway Building

  • Entry/Exit. At the double doors, the right door will be designated for entering traffic, while the left door will be for exiting traffic only.
  • Elevators. Cars’ occupancy will be limited to two riders per trip.

Classroom & Teaching Protocols

If this happens, the faculty member should give the student a disposable mask from a supply in the locker the student facilitator has access to, and report the student to the Student Affairs Office or the Law School Dean of Students. If the student refuses to wear a face covering or maintain social distance, the faculty member should ask the student to leave the classroom and report the student to Student Affairs.

The Student Affairs Office will respond to reports of College/Business School students who do not comply with required face coverings and social distancing. First violations will result in an educational conversation with the student to determine why a face covering was not worn, make sure the student has access to appropriate PPE (or to address any other social distancing protocol), and warn the student that future reports will result in disciplinary action. College/Business School faculty may alert Student Affairs to noncomplying students by submitting an incident report.

The Law School Dean of Students Office will respond to concerns about law students.

Further noncompliance will be considered a violation of the relevant code of conduct.

Students will receive extensive education before they arrive. Additionally, they must watch a video and affirm during e-Checkin that they will fully comply with our requirements, including wearing face coverings in class and on campus and maintaining an appropriate distance from others.

For HyFlex classes, we will only use classrooms that have appropriate video and audio equipment. In addition to the twenty-six classrooms that already had the required equipment, ITS and Media Services has been working to equip an additional twenty-five classrooms. These will include a secondary computer monitor to display the faces of students taking the class online.

This topic is included in the CTSE's extensive educational development opportunities for faculty members teaching in the HyFlex environment.

Yes, faculty members are expected to record student attendance in all of their classes, regardless of the modality. They should implement and enforce the attendance policy included in their syllabi. Please note that the Department of Education expects student participation in online classes beyond simply logging in when attendance is certified.

For more information, see How to take attendance in Zoom and How to take and pull attendance reports in Blackboard.

Yes. It is important to record F2F attendance because some students are required to attend class in person, unless they are ill. To monitor F2F attendance in those classes, faculty members should proceed the same way they would in a standard F2F class.

Faculty Training & Resources

We are creating a student facilitator program to provide assistants for faculty members teaching HyFlex courses. We are currently developing the job description and the recruitment and selection process.

Every HyFlex course will have one student facilitator responsible for helping with the set up and handling of classroom IT equipment and with discussions with students attending the class online. Student facilitators will receive a stipend and be trained in technology and hygiene considerations.

The University IT Service Desk will be available 24/7 and responsible for addressing any technical problems.

The CTSE Continuity of Learning website is an excellent resource for distance teaching information. Please look for CTSE Continuity of Learning Support Updates sent by email. Faculty members may also find the Sawyer Library Continuity of Learning LibGuide useful. Many department chairs meet regularly and are also great resources.

Contact information for Technical Support Services is available here, or you can email the Service Desk. You may also want to visit the CTSE Continuity of Learning page. Your department chair and/or program director may be able to provide additional information.

The Coronavirus Advisory webpage is an excellent first step. Another useful resource is the Suffolk University community. In addition, your dean’s office can answer questions on grading and course evaluation policies.

It is important to understand your course’s specific student population and scheduled meeting time (e.g., international students, early morning classes with domestic students living on the West Coast). With this information in mind, consult with the CTSE Continuity of Learning website, your chair and program director, and/or your dean’s office to find the best options.

If your course is internship-based and/or service learning–based, and students can no longer report to their sites, please consult your chair and dean’s office to determine the best options.

In Blackboard, there will be an online course for students called How to Be Successful in an Online Learning Environment. This course will be required for all new first-year students this fall and will appear in the one-credit First-Year Experience course section. For other undergraduate and graduate students, it will be available as an optional freestanding course in Blackboard. Faculty members teaching upper-level and graduate courses should encourage their students to take it. Course topics include online classroom ‘netiquette’ and participation, Zoom fatigue, staying focused and engaged, time management, library research and resources, academic support services, and Zoom/Blackboard demos.

Appointments, Meetings & Events

Because faculty offices are small and make it difficult to achieve six feet of social distancing, individual appointments should initially be held remotely. Any individual face-to-face meetings should be held in a conference room or other larger space that allows appropriate social distancing. Face coverings must be worn at all times.

To fulfill our commitment to making all student services available both on campus and online this fall, each student-facing office must maintain a daily in-person presence during regular office/department hours, even though that may entail a fraction of the full staff working on campus at any given time. This way staff can meet with walk-in students who have urgent needs or who can’t otherwise schedule in advance.

To reduce density on campus and support the many students who will not be coming to campus, most appointments can take place online, whenever possible. Departments meeting with students or other users at service desks may provide their services by telephone, email, or Zoom as much as possible, while maintaining a daily in-person presence on campus during regular office hours.

When students request a face-to-face service and/or a service cannot be adequately provided remotely, an in-person meeting should be pre-scheduled to reduce walk-ins. Departments should use the University appointment-scheduling tool. Reach out via email if your department does not currently use a tool and needs to implement one.

Departments should have designated waiting areas with hand sanitizer and adequate room for social distancing, marked traffic flows, and signage that explains the waiting process. See this website’s section on office space for more information on protocols for office layouts.

In-person meetings should be conducted in spaces large enough to provide six feet of social distancing. Masks are required at all times. Learn more about meeting and event protocols.

Support Services

The Counseling, Health, and Wellness Center is open and operational. All medical and counseling services are being provided using HIPAA-secure telemedicine and remote access technology. Students can make appointments for private consultation with providers. The Interfaith Center, Suffolk Cares, Student Affairs, and Student Success are also in full operation.

Employees in need of emotional support are encouraged to contact the Employee Assistance Program for assistance. For more information visit the EAP website, enter “Suffolk University” for the company name, and “guest” for the password, or call them at 1-800-828-6025.

For additional mental health support and other resources see COVID-19 Resources tab.

No. You still have your full benefits coverage.