Jessica Gillooly, PhD

Biography

Jessica Gillooly joined the Sociology & Criminal Justice Department at Suffolk University in Fall 2021. Before transitioning to Suffolk, she was a postdoctoral research fellow at the Policing Project at NYU School of Law. Dr. Gillooly’s research portfolio focuses on 911 dispatch, policing, organizations, and race. Central to this work is a large multi-method project about dispatch centers and the role the 911 system plays in the criminal justice system. Using a mix of quantitative, qualitative, and conversation analytic methods, she examines the process through which caller requests become police responses. One thread of her research examines the function of the 911 call-taker in mediating caller requests, and their impact on policing in the field. Another thread explores the public’s reliance on 911 and identifies potential organizational policy reforms aimed at rethinking the current dispatch-and-response system.

Research/Fields of Interest

• Research/Fields of Interest
• Policing
• 911 dispatch
• Organizational studies
• Conversation Analysis
• Public policy

Selected Publications

Gillooly, Jessica and David Thacher. (2024). “How the Public Became the Caller: The Emergence of Reactive Policing, 1880-1970.” Law & Social Inquiry, 1-33.

Gillooly, Jessica. (2023) “Collaborative Gatekeeping: Consensus-Seeking Practices Among Emergency Call-Takers.” Policing: A Journal of Policy and Practice, 17, 1-10.

Gillooly, Jessica. (2022, June 4). “Why 911 dispatch is critical to the Uvalde shooting investigation.” The Hill. 

Gillooly, Jessica. (2022, January 7). “The First Lesson of Fielding 911 Calls: Don't be an alarmist.” The Los Angeles Times A-11.

Gillooly, Jessica. (2021). “Lights and Sirens: Variation in 911 Call-Taker Risk Appraisal and Its Effects on Police Officer Perceptions at the Scene.” Journal of Policy Analysis and Management (JPAM).

Gillooly, Jessica. (2020). “How 911 Callers and Call-Takers Impact Police Encounters with the Public: The Case of the Henry Louis Gates Jr. Arrest.” Criminology and Public Policy.

Gillooly, Jessica. (2018, May 27). 911 operators need better training, too. The Washington Post, p. A19.

Honors/Awards

• Center for Teaching and Scholarly Excellence Innovative Teaching Award Recipient (2023)
• Raymond Vernon Memorial Award Winner for Best Paper published in the Journal of Policy Analysis and Management (2022)
• Co-Principal Investigator. (2020-2022). “Reimagining Dispatch and Transforming First Response.” Microsoft Grant.

Professional Activity/Presentations and Posters

• (2025 - Present). 911 subject matter expert, ACLU.
• (2021 – Present). 911 subject matter expert, US Department of Justice Civil Rights Division.
• Gillooly, Jessica and David Thacher. (2025). How New Communications Technologies Shape Reactive Policing and Social Life. Presented at Harvard Law School's Legal History Workshop.
• Gillooly, Jessica. (2025). The 911 Call-Taker's Choice: Sending the Right First Responder. Presented at UCSB's Language Interaction and Social Organization Workshop
• Gillooly, Jessica, and Barry Friedman. (2024). "The 911 Call-Taker's Choice: Sending the Right First Responder." Presented at the Annual Conference for the Association for
  Public Policy Analysis and Management (APPAM).
• Gillooly, Jessica and Seth Gershenson. February 5, 2023. 911 Call Centers. JPAM's Closer Look podcast. Episode 21.

Courses Taught at Suffolk

• CJU 134 Introduction to Criminal Justice
• CJU-207 Police and Society
• CJU 333 Theories of Crim
• CJU 327 Special Topics in Criminal Justice: Alternative Response Models
• SOC 348 Urban Sociology

Education

PhD, University of Michigan 

MPP, University of Chicago

BA, Brown University