Referrals to Community Providers

The CHW Case Manager provides the following services:

• Referrals to individual and group therapists, psychiatric medication prescribers, primary care physicians, and other types of mental health and medical providers
• Urgent or routine referrals to partial hospitalization, intensive outpatient, or eating disorder programs, and/or other specialized treatment options for specific mental health and substance use disorders
• Assists students with contacting providers including coaching with scheduling appointments and choosing providers
• Assistance with questions about insurance coverage and navigation of specific insurance companies regarding benefits
• Connection to community resources (hotlines, identity-specific resources, and other resources both on and off-campus) in collaboration with Suffolk CARES
• Follow-up with students until they have successfully connected with off-campus care

Finding Off-Campus Providers

There are many ways to search for medical and mental health providers in your community. The CHW Case Manager maintains a provider database but also uses many of the following methods to find providers and can show you how to use them. We've compiled a helpful list of local group practices, specialized treatment options, and identity-specific healthcare resources for Suffolk students [PDF]. Students looking to connect with a community provider may also schedule a direct appointment with the CHW Case Manager for assistance by calling CHW (617-573-8226).

Here are some of the more common methods to find a provider:

• Use a therapist search website such as Zencare, Alma, Headway, Psychology Today or Innopsych
• The ‘find a doctor’ feature on your insurance company’s website
• Your insurance’s telehealth service company, which often connects to online mental health providers
• Your primary care physician’s medical network or hospital, which often employs mental health providers as well