Services and Appointments

Individual Counseling

Individual counseling can provide a safe, confidential place for exploring thoughts and feelings about the many changes happening internally and externally for college students. Counseling can help understand options, observe patterns, and move forward with goals. It’s okay to come to counseling for any reason, even if you’re not sure exactly what it is; that’s what we’re here for. Some of the reasons students initially seek counseling include:

  • Relationships (family, friends, romantic)
  • Feeling depressed or sad
  • Difficulties with school or studying
  • Questions about identity (race, culture, gender, religion, sexuality, age, etc.)
  • Feeling stressed-out
  • Feeling out of control
  • Something you've never told anyone, but wished you could
  • Feeling alone
  • Asserting yourself/communication skills
  • Feeling anxious, or having panic attacks
  • Worrying about your appearance or your weight
  • Unwanted sexual experiences
  • Drinking or using drugs
  • Not feeling good about yourself
  • Habits or behaviors that you feel compelled to do

Counseling, Health, & Wellness (CHW) operates on a short term model; meaning that we are able to meet with students about ten times per academic year. If you and your counselor decide that a longer therapy relationship is in your best interest, we will help you find a referral off-campus.

Medication Management

Psychiatric medication management is available to all students actively engaged in individual counseling at CHW. Please contact CHW to schedule an intake for counseling if you are interested in pursuing the idea of medication.

Group Counseling

Group counseling is one of the best ways to learn about ourselves and strengthen our relationships with others. In a group, you have a chance to meet with four to eight other students and learn about how others cope with their feelings and experiences, practice new ways of communicating, and learn new skills. Many people find group to be even more helpful than individual therapy because they see that they are not alone.

Many groups at CHW require a meeting with a therapist and/or the group leaders to make sure it’s a good fit. All groups are free and confidential. Please contact CHW Counseling at 617-573-8226 for information on groups being offered. 

Outreach, Consultation, Training & Workshops

Counseling staff are happy to work with students, faculty, and other departments to offer training and workshops on a variety of issues relating to students' lives. We also provide specialized training to faculty, staff, and student leaders on the mental health needs and concerns of students. Staff may also serve as consultants to student, faculty, and other organizations in the Suffolk community. To request a CHW presentation, please fill out a Program Request Form.

Making An Appointment

CHW Counseling offers confidential counseling and consultation every weekday for students free of charge. Currently, all appointments except same-day crisis appointments are provided via telehealth, utilizing confidential Zoom technology.

Students should call to schedule all types of appointments with CHW; students in immediate crisis may come to CHW directly for an in-person crisis appointment. Crisis Appointments are available 11 a.m. – 5 p.m. each weekday.

Please note: CHW counseling providers are licensed to provide services within Massachusetts only. Students studying remotely in the US outside of Massachusetts may schedule a Consultation appointment with a CHW counselor who will assist in identifying immediate concerns and support for finding a referral in the student’s local area.

Students should call the phone number below to schedule all initial appointments or reschedule any type of existing appointment with counseling services. Appointments with the CHW Case Manager or Psychiatric Nurse Practitioner are scheduled only by referral from a CHW counseling staff after completion of an initial assessment and cannot be scheduled without a referral.

(617) 573-8226
73 Tremont Street 5th Floor
Boston, MA 02108

Please make every effort to keep and to be on time for appointments, as scheduled. Calling in advance if you need to cancel or reschedule your appointment is much appreciated. In addition to scheduled appointments, we also offer same day crisis appointments for urgent concerns/emergencies to all students, Monday-Friday, 11 a.m. - 5 p.m.

All calls received, for any reason, after the Center's business hours will be managed by the on-call answering service. Messages received are checked on a regular basis by staff members and will be responded to as soon as possible, but no later than the next business day. If you are calling in the event of an emergency or urgent matter, after hours, a clinician will administer a brief psychological assessment and will work with you to determine appropriate treatment options based on the nature of the call.

For mental health emergencies during business hours: Call 617-573-8226 or come directly to CHW Counseling.

For mental health emergencies after hours and on weekends: call CHW Counseling at 617-573-8226 and someone will assist you. 

  • Students who are unable to contact the on-call service for any reason should call or go to the nearest hospital emergency room for attention. They may also call the Suffolk University Police at 617-573-8111 or call 911.

Local Hospital Emergency Rooms

Mass General Hospital

55 Fruit Street Boston, MA 02114 Phone: 617-726-2000

Tufts New England Medical Center
136 Harrison Avenue, Boston, MA 617-636-7000.

St. Elizabeth's Hospital

255 Washington St.
Brighton, MA 02135

During regular business hours, crisis appointments by telehealth or in-person are available each day from 11:00 a.m. to 5:00 p.m. for students who may be experiencing a psychological emergency. Students can call to arrange an immediate telehealth visit or come by themselves to CHW Counseling. These appointments are offered on a first-come, first-served basis.

A CHW Counseling staff member will take responsibility for determining whether the individual in crisis should be seen at the Center or should be referred for hospitalization or for a psychiatric evaluation off-campus.

The confidentiality of counseling relationships is maintained in a manner consistent with accepted professional standards and with local, state and federal statutes for both telehealth and in-person services. Accordingly, no information regarding a client's counseling relationship is divulged unless prior written consent is obtained from the client. Confidentiality of the counseling relationship is broken only if such disclosure is necessary to protect the client, an identifiable third party, protect someone from imminent physical or psychological danger, in cases of apparent child or sexual abuse, or in those extremely rare cases when the courts subpoena Center records. In addition, no information concerning contact with members of CHW Counseling can be shared with other members of the University community without the prior approval of the client.

In the event that a client requests release of information by signing the appropriate waiver(s), such information will be released selectively and only to designated qualified professionals. In all cases where a CHW Counseling staff member may advocate on behalf of a client with other University personnel, permission for release of information will be obtained before any intervention is undertaken, and/or information regarding the counseling relationship is shared.