Services and Appointments

To schedule a counseling appointment, students should call CHW (617-573-8226) or come to our office in person. Urgent same-day appointments are available for any student on business days between 11 a.m. - 5 p.m. Counseling staff are here to help and we look forward to meeting you.

Scheduling an Appointment

All counseling appointments in CHW are free for all students. Students should call 617-573-8226 or come by in person to schedule appointments. Students can be seen in-person or by telehealth. Students with an immediate need to see a counselor should come in-person to CHW or call for telehealth between 11 a.m. and 5 p.m. each weekday. Students may request to meet with a specific CHW counselor, schedule permitting. View staff bios.

Students meeting with a counseling staff member for the first time must complete initial paperwork prior to meeting with a counselor. Most students complete this paperwork in 10-15 minutes. Students should arrive 15 minutes early to their first in-person appointment to complete these forms. For telehealth first appointments students should log into the MyHealth portal (student health portal) 15 minutes prior to the appointment, scroll to the bottom of the page to select the blue check-in button, and then complete the required forms. A Zoom link for your appointment will be sent via Secure Message in the Portal. Trouble checking in or completing paperwork? Please call us at 617-573-8226 for assistance.

This paperwork provides helpful information for your counselor and ensures you will have enough time in the appointment to talk through all of your concerns. Calling in advance if you need to cancel or reschedule your appointment is appreciated.

Please note: CHW counseling providers are licensed to provide telehealth services only to students located in Massachusetts at the time of service. Students not located in Massachusetts may schedule a consultation appointment with a CHW counselor who will assist in identifying immediate concerns and support for finding a referral in your local area.

After-Hours Support

CHW provides emotional support and intervention for students 24/7, including weekend and school breaks. Students seeking to speak with a counselor after-hours should call our main number (617-573-8226) and follow the prompts to be connected with a counselor.

Individual Counseling

Counseling services provides short-term individual counseling to students. After an initial consultation, students whose needs are appropriate for short-term treatment are referred to a CHW counseling staff member. Some students benefit from fewer sessions and others from more sessions. We work to understand and meet each student’s unique needs within a short-term treatment context. After discussion with a counselor, students who need specialized treatment or ongoing counseling are referred to our case manager who can assist with referrals to community resources and providers.

Group Counseling & Workshops

Group counseling is an effective and powerful way students connect with each other around shared feelings and experiences, learn new coping skills, and engage in healthy communication and relationship skills. Groups are confidential and ongoing throughout the year. Students may join drop-in groups or workshops anytime or may be referred to counseling groups after an initial consultation with a counseling staff member. Students may continue to use CHW groups for as long as desired.

Referrals to Community Providers

CHW provides extensive referral assistance to students whose needs are best met by community providers—taking into account factors such as health insurance, geographic, transportation, financial limits, and either clinical specialty or provider sociocultural identity. The Boston area has extensive community resources to meet the wide variety of student mental health needs. Students interested in longer-term counseling may schedule directly with the CHW case manager by calling 617-573-8226 or learn how to access community providers on their own.

Medication Management

Following an initial consultation, students may be referred to the CHW psychiatric nurse practitioner for assessment of their medication needs and development of an appropriate treatment plan. CHW does not prescribe stimulants or benzodiazepines; students with prescription needs for these medications will be referred to off-campus providers. The cost of medication is billed to the student's health insurance by the pharmacy, or students may choose to self-pay. Appointments with the psychiatric nurse practitioner are available only through referral from a counseling staff member. Please schedule an initial consultation if you if you are interested in medication services.

Outreach & Consultation

Counseling staff provide training and workshops on a variety of issues relating student mental health to student groups, faculty or classroom presentations, and to University staff working with students. To request a CHW presentation, please fill out a Program Request Form.

Counseling staff also provide consultation to Suffolk staff and faculty regarding student mental health. To request consultation, please contact the CHW Director.