Amy Zeng, PhD

Dean, Sawyer Business School; Professor

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Dr. Amy Z. Zeng became the sixth Dean, also the first female Dean, of Suffolk University’s Sawyer Business School in late July of 2020. An accomplished educator and leader in experiential and project-based learning and a recognized scholar in the fields of supply chain management and global logistics, Dean Zeng brings to the Sawyer Business School a passion for experience-based learning, cross-disciplinary and cross-sectoral collaboration, and global engagement—all of which are central to Suffolk and the Business School’s approach to education.


  • PhD in Business Administration, Smeal College of Business Administration, Penn State University
  • M.S. in Industrial Engineering, University of Washington – Seattle
  • B.S. in Industrial Management Engineering, Beihang University, China


  • Management Development Program, Harvard Graduate School of Education, Class of 2018
  • Women Leaders in Higher Education, HERS Wellesley Leadership Institute, Class of 2017

Research Interests

  • Risk and disruption management strategies and tactics in supply chains
  • Coordination mechanisms and decisions in reverse, green and sustainable supply chains
  • Global supply chain design, process, and decision analysis
  • International business and entrepreneurship


Recent Major Refereed Journal Publications

Trapp, A.C., Konrad, R.A., Sarkis, J., and Zeng, A.Z. (2020), “Closing the Loop: Forging High-Quality Agile Virtual Enterprises in a Reverse Supply Chain via Solution Portfolios,” Journal of the Operational Research Society.

Zeng, A.Z. and Hou, J. (2019), “Procurement and Coordination under Imperfect Quality and Uncertain Demand in Reverse Mobile Phone Supply Chain,” International Journal of Production Economics, Vol. 209, 346-359.

Bai, H., Wang, J., and Zeng, A.Z. (2018), “Exploring Chinese consumers' attitude and behavior toward smartphone recycling,” Journal of Cleaner Production, Vol. 188, No. 1, 227-236.

Alzahrani, K., Hall-Phillips, A., and Zeng, A.Z. (2017), “Applying Theory of Reasoned Action to Understanding the Consumers’ Intention to Adopt Hybrid electric vehicles in Saudi Arabia,” Transportation (by Springer), 1-17.

Hou, J., Zeng, A.Z., and Sun, L. (2017), “Backup Sourcing with Capacity Reservation under Uncertain Disruption Risk and Minimum Order Quantity,” Computers & Industrial Engineering, No. 103, 216-226.

Zeng, A.Z. and Xia, Y. (2015), “Building a Mutually Beneficial Partnership to Ensure Backup Supply,” Omega: An International Journal of Management Science, Vol. 52, 77-91.

Zeng, A.Z. (2013), “Coordination Mechanisms for a Three-stage Reverse Supply Chain to Improve Profitable Returns,” Naval Research Logistics, Vol. 60, No. 1, 31-45.

Zeng, A.Z., Durach, C., and Fang, Y. (2012), “Collaboration Decisions on Disruption Recovery Service in Urban Public Tram Systems”, Transportation Research Part E: Logistics and Transportation Review, Vol. 48, No. 3, 578-590.

Zeng, A.Z. (2011), “Expanding Students’ Understanding of Global Operations Management through Industry-Sponsored Overseas Projects and Culturally Mixed Teams,” Operations Management Education Review, Vol. 5, 89-108.

Hou, J. and Zeng, A.Z. (2010), “Coordination with a Backup Supplier through Buy-back Contract under Supply Disruption,” Transportation Research Part E: Logistics and Transportation Review, 46, No. 6, 881-895.

Yu, H. and Zeng, A.Z. (2009), “Single versus Dual Sourcing in the Presence of Supply Chain Disruptions,” Omega: An International Journal of Management Science, Vol. 37, No. 4, 288-300.

Sample Refereed Book Chapters

Zeng, A.Z. and Hou, J. (2018), “Collaboration and Coordination in Sustainable Supply Chains,” Chapter 6, Handbook on Sustainable Supply Chains, edited by Sarkis, J., Edward Elgar Publishing, Cheltenham, UK.

Hou, J. and Zeng, A.Z. (2011), “Bargaining in a Two-Stage Supply Chain through Revenue-Sharing Contract,” Chapter 14, Supply Chain Coordination under Uncertainty, edited by T.M. Choi and T.C.E. Cheng, Springer’s Research Handbook Series.

Hou, J. and Zeng, A.Z. (2011), “Revenue Sharing in a Two-Stage Supply Chain with Linear Stepwise Unit Inventory Holding Cost,” Chapter 18, Supply Chain Optimization, Management and Integration: Emerging Applications, IGI Global.

Sample Teaching Cases

Zeng, A.Z. (2012), “Car-sharing Service: A Feasible Business Expansion at Hangzhou Omnipay?” Emerald Emerging Markets Case Studies, Vol. 2, No. 8, 1-12.

Zeng, A.Z., Hou, J., and Zhao, L. (2007), “Streamlining the Global Logistics Services Processes at Nanjing Wangjiawan Logistics Center.” This case won the CIBER International Case Writing Competition Award at 2007 POMS Annual Conference.

Sample Refereed Conference Proceedings

Zeng, A.Z. (2016), “Integrating Entrepreneurship into Supply Chain Management Curriculum to Expand Students’ Entrepreneurial Mindset,” Proceedings of the 21st International Symposium on Logistics, Kaohsiung, Taiwan, July 3-6, 2016. .

Zeng, A.Z. and Hou, J. (2016), “Reverse Mobile Phone Supply Chain Channel Structure, Decision and Coordination”, Proceedings of the 23rd International EurOMA Conference, Trondheim, Norway, June 17-22, 2016.

Intellectual Contributions

Dr. Amy Zeng

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