Refunds TEST

If your student account has a credit balance (an overpayment), you may be eligible for a refund. How and when you get your money depends on the type of funds you received.

Important Refund Timelines

  • Federal Title IV Aid: If you have a credit from federal financial aid, your refund is automatically processed within 7 days unless you give the University permission to hold it.
  • Other Funds/Overpayments: If your credit is not from federal aid, you must manually request a refund.
  • Timing: Refund requests are only processed after the first day of the semester.

📋 Checklist: Before You Request a Refund

Make sure you complete these three steps in Workday before trying to claim your money:

  1. Set Up Direct Deposit: Go to Payment Elections in Workday and enter your banking information. If you don't do this, you will have to pick up a physical paper check at the Ram Center.
  2. Check Your Balance: View your account in the Financials Hub inside Workday to confirm you actually have an active credit balance.
  3. Need an Advance? If your financial aid is "anticipated" but hasn't officially hit your account yet, you can request an advance of up to $4,000 (provided you have that amount coming to you).

⚠️ Special Rules for Specific Aid Types

Federal Title IV Aid Recipients

  • Authorization Needed: By law, Suffolk University needs your permission to use leftover federal aid to pay for bookstore charges, prior-year balances, or future terms.
  • Action Required: Complete the Title IV Authorization form in Workday (found under your onboarding tasks).

Parent PLUS Loan Recipients

  • Who Gets the Money: If your credit comes from a Parent PLUS Loan, the refund automatically goes to the parent borrower.
  • Exception: We can only issue the refund directly to you (the student) if the parent borrower explicitly granted permission on the original loan application.

💻 How to Request Your Refund in Workday

If you need to manually request your refund, follow these steps:

  1. Navigate to the Financials Hub:

    Log in to Workday Student. Open the Menu in the top-left corner and click on the Financials Hub.

  2. Create a Request:

    Click on the Create Request link. In the Request Type dropdown field, select Refund Request.

  3. Fill Out and Submit:

    Complete all required fields on the form and click Submit.

Questions & Schedules

Refunds and advances are only available after the semester begins. To check exact dates, review the Student Financial Aid Disbursement & Refund Schedule.

For further assistance, please contact the Ram Registration and Financial Services Center.